Summary

• Over 10 years of experience in the IT industry in multifaceted roles streamlining processes.
• Utilize understanding of architecture and life cycle of a software development project for client needs.
• Over more than 5 years of Aftersales experience in the Automotive Industry.
• Unique combination of technical and managerial acumen leading teams to achieve company goals through mentorship and one-on-one training.
• Insights on Agile Methodologies, API development, Optimization, Risk Analysis, Lean Principles, Project Management, Six Sigma, and Project Lifecycle Management (PLM).
  

Education

Master of Science in Engineering Management                                                                         May 2015
Wayne State University, Michigan, USA                                                                                          GPA - 3.6

Bachelors of Engineering in Biomedical Engineering                                                               May 2010
Mumbai University, Mumbai, India                                                                                                   GPA - 3.5

Professional Experience

Product Lead
NITS Solutions
http://www.nitssolutions.com/                                                                                                                                Sep 2015 - Till Date
 

• Train and coach new employees on project knowledge, best practices, and procedures within the department. Lead team to successfully carry out projects both externally and internally.
• Manage various incentive projects in the Aftersales services and all incentive programs/projects.
• Meet with clients to align expectations with design reviews for new functionalities and developments.
• Troubleshoot any limitations and potential problems from start to launch. Present options to clients and assist in deciding the best approach. Develop mockups and documentation of new features/development.
• Lead the design and development of API via Web Services and initiated roll out of API software to client.
• Created the API specification document to standardize data exchange between different parties.
• Collaborate cross-functionally with development team and management to enhance API portfolio.
• Tested AWS Web Services API requests and development using Postman app.
• Created Statement of Work (SOW) to define scope and requirements of each project.
• Communicate roadmap features and statuses from internal teams to clients.
• Organize weekly meetings and agenda with stakeholders to update the project progress.
• Conduct extensive analysis of data and validation of accurate data.
• Act as a level 2 support to guide and direct Helpdesk team and all escalated issues from Level 1.
• Communicate with customers to obtain requirements and ensure all goals are achieved. Identify timelines and project milestones.
• Produce unique solutions for complex problems and ensure satisfaction from all parties.
  

 
SQA / Business Support Analyst Intern
Title Source
www.titlesource.com                                                                                                                                    Feb 2015 –Sep 2015

• Test execution and creation of test cases in Microsoft TFS.
• Creation of automation identifiers using Microsoft Visual Studio
• Bug investigation and root cause analysis using Microsoft Visual Studio TFS.
• Creation of Test Automation models and scripts for a web platform using Coded UI.
• Querying database using SQL Management Studio for validation of data.
• Execution of automated tests in Visual Studio and TFS virtually.
• Defect logging and tracking in TFS.
• End to end integration testing.
• Involved in team building activity.

Graduate Student Assistant / QA Lead
Wayne State University
http://www.wayne.edu                                                                                                                               Nov 2013 – Dec 2014

• Designing and developing data collection and analyzing tool in MS Excel for various project charters.
• Creation of a user interface in Microsoft Access for analyzing and reviewing client's health care specialty.
• Training and knowledge transfer to team members.
• Adhoc testing of the prototype.
• Peer-reviewing of the end-product.
• Conducting update meeting with the client and reporting the MOM’s.
• Assisting the developers in building the tools.
• Documentation of the whole process from the inception.

Senior Verification and Validation Engineer
iGATE Global Solutions Limited
www.igate.com                                                                                                                                                Sep 2010 – June 2013

• Verifying and Validating medical products for FDA approval.
• Execution of manual, automated tests & generation of test scenarios and test cases for Windows and other applications.

• Modification and refactoring of test scripts according to the needs of the requirements in Visual Studio.
• Requirement mapping and creation of high level design documents using IBM Rational DOORS.
• Pre-delivery verification of the application.
• Creation of test framework in Visual Studio.
• Assisted tool evaluation in a project.
• Defect tracking and documentation using IBM Clearcase.
• Querying data from database validation using Oracle SQL.
• Involved in all phases of SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery.
• Training of new recruits and providing knowledge transfer.
• Involved in process improvement.
• Presentation of new technologies to team-members.

Skills

Software: Microsoft Visual C#, Microsoft Access 2010, IBM Rational Clearcase, ClearQuest, DOORS, Oracle SQL, QTP, Logical Decisions, Precision Tree, Mini-Tab, Acclaro DFSS, Protégé, Microsoft Excel, Balsamiq Mockups, Power BI, Postman
Computer Language: C, C++, C#
Certifications: I) Certified ScrumMaster® II) Agile Certified Product Manager and Product Owner (expected June 2021) III) Green Belt in Six Sigma; IV) Software Testing (L1 Certification in Verification & Validation LOT)